September 20, 2011 07:30 AM Eastern Daylight Time
PBX Sales Climb Worldwide According to Eastern Management Group
Countries Spend Heavily on Phone Systems Ignoring Growing Unemployment
Cisco Avaya and Panasonic Lead World in PBX and IP PBX Sales While Cisco Avaya and NEC Earn Top Spots for Growth
NEW YORK--(BUSINESS WIRE)--Unemployment increased throughout the world in 2010, but so did PBX and IP PBX sales. Purchases of business phone systems jumped 16% in North America and 14% worldwide to $59 billion. Unemployment according to the OECD was 8.5% in 2010 up from 6.1% in 2008.
Almost 40% of PBX and IP PBX sales were to businesses wanting to increase employee productivity, which was the largest catalyst driving 2010 sales, according to an Eastern Management Group survey of more than a thousand IT managers.
Averaging $1200 per phone, buyers made PBX and IP PBX purchases either expecting or following reductions in operating budgets. Unlike older phone systems, new PBX and IP PBX systems are capable of boldly reducing operating expenses and improving employee productivity.
Of the world’s 12 largest PBX and IP PBX companies, nine increased sales in 2010, including Alcatel-Lucent, Mitel and ShoreTel. Each of the 12 sells PBX and IP PBX systems that deliver or support unified communications and collaboration.
Unified communications is technology that improves employee productivity and reduces operating expenses. UC&C lets employees work at home, share telephone features with colleagues around the world, communicate over multiple devices, or in industry parlance “collaborate.”
Despite the economy, global PBX purchases should continue to show resiliency according to The Eastern Management Group. Customer surveys show a PBX upgrade cycle for businesses that could last for years has just begun.
Is Your Business in a PBX Upgrade Cycle?
| Employees |
|
Yes |
|
|
No |
| Under 499 |
% |
52 |
|
% |
48 |
| 500-999 |
|
52 |
|
|
48 |
| 1,000-4,999 |
|
49 |
|
|
51 |
| 5,000-9,999 |
|
34 |
|
|
66 |
| 10,000-19,999 |
|
38 |
|
|
62 |
| Over 20,000 |
|
48 |
|
|
52 |
About The Eastern Management Group
The Eastern Management Group is one of the world’s premier strategic research companies. We operate at the center of the global technology industry. By delivering product research, market research and analytical tools to clients, Eastern Management facilitates decision making. Visit us at www.easternmanagement.com