PBX Sales Increase Worldwide on Expectations of Greater Employee Productivity Reports Eastern Management Group
Countries Spend Heavily on Phone Systems Ignoring Growing Unemployment
Cisco Avaya and Panasonic Lead World in PBX and IP PBX Sales While Cisco Avaya and NEC Earn Top Spots for Growth
Unemployment increased throughout the world in 2010, but so did PBX and IP PBX sales. Purchases of business phone systems jumped 16% in North America and 14% worldwide. Unemployment according to the OECD was 8.5% in 2010 up from 6.1% in 2008.
Almost 40% of PBX and IP PBX sales were to businesses wanting to increase their employee productivity, which was the largest catalyst driving 2010 sales, according to an Eastern Management Group survey of more than a thousand IT managers.
Averaging $1200 per phone, buyers made these PBX and IP PBX purchases either expecting or following significant reductions in operating budgets, reports The Eastern Management Group. Unlike older phone systems, new ones are capable of boldly reducing operating expenses and improving employee productivity.
Of the world’s dozen largest PBX and IP PBX companies, Eastern Management Group says nine increased sales in 2010 including Alcatel-Lucent, Mitel and ShoreTel. All 12 offer PBXs that deliver or support unified communications and collaboration. This is what improves employee productivity and reduces operating expenses. UC&C lets employees work at home, share telephone features with colleagues around the world, keep tabs on one another, communicate over multiple devices, work together on documents, or in industry parlance “collaborate”. New PBX sales are causing a surge in video conferencing applications, always-on instant messaging, and a more productive if not longer workday according to The Eastern Management Group.
Despite the fact the developed world’s economy is stuck, global PBX purchases should continue to show resiliency according to The Eastern Management Group. The company’s survey of IT managers shows 2010 to be the first stage of a PBX upgrade cycle for businesses that could last for years.
Is Your Business in a PBX Upgrade Cycle?
Source: The Eastern Management Group
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About The Eastern Management Group
The Eastern Management Group is one of the world’s premier strategic research companies. We operate at the center of the global technology industry. By delivering product research, market research and analytical tools to clients, Eastern Management facilitates decision making by IT Professionals and Technology Companies. Visit us at www.easternmanagement.com