The Eastern Management Group, Inc.

Monitor^SM is a subscription "tracking" service that follows and reports on the sales and shipments of communications equipment and service vendors. Four quarterly reports are issued each year, along with a year-end report. Each report tracks shipments by vendor and line segments. In addition, the year-end report includes shipments broken down by region, and vertical markets by SIC codes and distribution channels. Each report compares the current quarter's data to the previous quarter and the same quarter the year before.

The information contained in Monitor is based on the solid foundation that The Eastern Management Group has built over its twenty years of investigating and analyzing the CPE market. Our research and CPE tracking information is used and recognized by the major manufacturers, significant businesses and trade journals.

Monitor is the most comprehensive reporting service available to the industry. It should be noted that Monitor is the longest consistent tracking service of the CPE industry, having been in publication since 1985. This program will not only satisfy your needs for reliable market data, credible insightful analysis and on-going personal support, it will surpass them. The Eastern Management Group is dedicated to providing the most accurate information and insightful analysis available anywhere, at a reasonable price.

The following is a description of our Monitor program:

Monitor Report Information

U.S. Markets

PBX

KTS / Hybrid

Centrex

ACD (Year-End)

IVR (Year-End)

Voice Messaging (Year-End)

Segments

CPE Total Market View

Manufacturer Shipments

Channel Shipments

Market Share

Market Revenue

Installed Base

- System Size Segments
- New vs. Add-On

Regional Reporting - Shipments and Installed Base by Manufacturer for all US regions Vertical Market by SIC codes

CPE Insider Service

You're only a phone call away from your answer! This exclusive information research service allows subscribers to submit unlimited ad hoc Monitor-related questions or information requests that require two hours or less of consultant time. Inquiries that require more extensive primary research and consulting time may be undertaken at more than 30% off our normal consulting rate.

Forecasts and Analysis

Monitor delivers five-year forecasts for all the major data elements. The Eastern Management Group bases its forecast on twelve years of historical data and pairs it with our proprietary forecasting model. Over Monitor's history, this model has been refined to a point where the forecasts and figures contained in Monitor are considered the "most trusted" in the world.

Deliverables and Delivery Schedule

Report Date Published

1. First Quarter (1Q) . . . . . . . . . . . . . . . May 31st

2. Second Quarter (2Q) . . . . . . . . . . . . . August 31st

3. Third Quarter (3Q) . . . . . . . . . . . . . . November 30th

4. Fourth Quarter (4Q) . . . . . . . . . . . . . February 28th

5. Annual / Year-End (YE) . . . . . . . . . . March 15th

Methodology
A comprehensive quarterly survey of the CPE market enables The Eastern Management Group to gain intelligence from the manufacturers, service providers, distributors and other participants in the market. These inputs are cross-checked, validated and analyzed by our team of industry experts. The information is then coupled with our on-going support data which includes business demographic and economic databases, along with our own proprietary CPE market forecasting model.