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2020 Research Reports 
Subscription Service
Unified Communications 

Subscribe to the 2020 Monitor Service for Unified Communications. Five market research reports yearly. All research is primary research. Our consulting staff does all models and analysis. Unlimited free inquiry. No additional license fees ever. One low price. See our free brochure.  

List Prices Street Prices and Discounts

The Eastern Management Group communications pricing database has current prices, discounts, rebates and promotions on millions of communications products, software, services and cloud communications solutions. 

Premises and Hosted PBX Customer Satisfaction Report  

More More than 3,500 IT manager customers were surveyed by the Eastern Management Group for the report. IT managers reported on a range of experiences as a customer of one of 16 Premises and Hosted PBX companies evaluated.....here 


Session Border Controller  Customer Satisfaction Report  
More than 3,000 IT manager customers were surveyed by the Eastern Management Group for the report. IT managers reported on a range of experiences as a customer of one of 14 Session Border Controller companies evaluated. Each SBC provider is quantitatively rated on 10 Customer Satisfaction Measurements including whether they would recommend their SBC vendor to a friend.....here   

VoIP Phones Customer Satisfaction Report  

More than 2,850 customers weighed in on customer satisfaction with VoIP phone providers. The results are presented in the Eastern Management Group’s report titled VoIP Phones Customer Satisfaction. The report names the Top 10 Leaders℠ in VoIP Phones and also the Best-Of-The-Best℠ VoIP phone vendors.....here   

2019 SIP Trunking Customer Satisfaction Report

29 SIP trunk providers were evaluated for this global report. 3,000 SIP customers judged their vendor on 6 different customer satisfaction measurements.
The 155 report by the Eastern Management Group also includes our model and the Top 10 Leaders (SM) in SIP trunking customer satisfaction.

You can read all about the report and see the 6-page Table of Contents....here

Customer Satisfaction Studies  

Premises and Hosted PBX

SIP Trunking

VoIP Phones

Vendor Customer Satisfaction Reports

TOP 10 Leaders



Open Source
Custom Market Research 

The Eastern Management Group offers a complete range of open source market research services for technology companies and service providers. 

Backed by decades of open source research background and our renowned Monitor℠ communications database, our analysts can guide you to make open source product and market decisions with confidence. 

Unlimited Market Research at a Fixed Annual Cost 

For an affordable subscription fee we will supplement your company’s market research department; available on demand 24/7 


2018-2024 SIP Market Research Report 

Our latest Global SIP research report is now available. The report called 2018-2024 SIP Global Market 7-Year Forecast and Analysis reflects the largest and most comprehensive SIP research project ever undertaken by Eastern Management Group. It is based on primary research SIP surveys of more than 40,000 IT managers.
Read about the new SIP report....here

SIP Customer Experience Reports

Every SIP provider must continuously deliver great customer satisfaction. It’s important because vendor-customer relationships must last for years. We surveyed more than 2,000 IT managers and had each of them describe their customer experience with their SIP vendor. Eastern Management Group put this customer satisfaction data into Customer Experience Reports on more than 70 SIP vendors. Read about the Customer Experience reports....here

Shortlisting SIP Trunk Providers

There are numerous SIP trunk vendors. Our survey finds that quite a few have excellent customer satisfaction scores.

Let Eastern Management Group experts help you select the right SIP trunk provider for your company needs. Contact us .....here



Sell-To and Sell-Through Tier-1 and 2 Carriers

Eastern Management Group helps hundreds of vendors sell to carriers. Our practice goes farther, assisting companies make large sales to tier 1 and tier 2 carriers.

Hosted PBX Market Study 

Our new report Worldwide Hosted PBX Market 2019-2025 is now available. The 7-Year hosted PBX market study was developed for hosted PBX providers and customers. Four years in the making, it’s close to 400 pages long, and contains more than 50 tables and charts. 
You can read all about the report and see the new 18 page Table of Contents....here

SBC Customer Satisfaction Report  

All 14 Major SBC vendors individually examined by more than 3,000 IT manager customers in the report. 

You can read all about the report and see the 6-page Table of Contents....here
Customer Satisfaction Leadership Awards and Reports

We survey hundreds of thousands of IT manager customers every year to identify those companies and products that customers like best. Technology providers and their peers are evaluated on 10 customer satisfaction measurements. Leaders are recognized with badges.

You can read all about the reports and  customer satisfaction awards here

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