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Twilio Flowroute Inteliquent Lead 31 Competitors in Customer Satisfaction Survey

6/17/2017
SIP Trunking Leaders Selected by 2,000 Customers in Eastern Management Group Research 
 
Thirty-one SIP trunking providers were rated by 2,000 customers in a new customer satisfaction study by the Eastern Management Group. The survey examined popular Session Initiation Protocol trunking vendors. Each was judged on 10 customer satisfaction measurements including product and technology, value, and the provider’s contact center. The global research also included customer willingness to recommend their supplier to a friend. The Eastern Management Group reported the survey findings in a new report titled 2017 SIP Trunking Customer Satisfaction.

The most preferred SIP trunking companies include Twilio, Flowroute, and Inteliquent. These businesses were joined by 8x8, BroadSoft, and five others in Eastern Management Groups Top 10 Leaders℠ list. NoJitter also reported on the research. 

The Eastern Management Group conducted the survey because Session Initiation Protocol is a multi-billion dollar global industry. It is growing faster than IT spending in every world region. And SIP demand shows no sign of abating. According to the Eastern Management Group, customers need to know how to place their bets, and therefore did the study.

The Eastern Management Group reports that with so many vendors to select from, customers must choose wisely. While some providers in the customer satisfaction study received perfect scores from their customers in willingness to refer their vendor to a friend, which is one of the survey measurements, this acclimation was not universal. Eastern Management Group found numerous instances where more than 20 percent of customers would not recommend their provider. 

The Eastern Management Group used a four-star scale for evaluating each SIP trunking provider to identify the Top 10 Leaders. 
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