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15 Page Brochure and Table of Contents




2020-2027 SIP Global Market 7-Year Forecast and Analysis







Customer Satisfaction  

SIP Trunking, SBCs,
SIP Phones
Customer Satisfaction Studies 

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SIP Communications


2020-2027 SIP Market 7-Year Forecast and Analysis

Our new SIP research report, featuring a 7-year SIP global market forecast, is available. The report, "2020-2027 SIP Global Market 7-Year Forecast and Analysis" is the latest in a long line of Eastern Management Group SIP research studies throughout the past 20 years. 

This is a report based on extensive primary research with 47,500 IT managers worldwide. 
  • SIP is growing faster than Information Technmology spending in every world region
  • The long term prospects for SIP are strong
The report “2020-2027 SIP Global Market 7-Year Forecast and Analysis” is priced at USD $2,400.

A 12-page brochure containing a Table of Contents is available  .....here

Purchase the report by name, or ask questions.....here.
        Or you can contact our CEO John Malone directly jmalone@easternmanagement.com (+1 212 738 9402 Ext. 2201)


Carrier-Grade SIP Trunking Report

Many global businesses with an expansive customer and prospect base, widespread offices, or work from home employees can reap rewards using carrier-grade SIP trunking. 

Even enterprises using UCaaS, CCaaS, VCaaS, and CPaaS may benefit from having their provider uncouple the software platform from the bundled SIP trunks.
With or without SaaS, the advantages of implementing carrier-grade SIP trunking include keeping control of call routing, extending coverage to more markets, assuring acceptable quality, and avoiding service interruptions due to compliance issues.
Eastern Management Group’s concise report “Carrier-Grade SIP Trunking” addresses the essential issues when selecting a provider, including:
Problems with bundling
Bring Your Own Carrier
Global carrier infrastructure
Carrier operations
Network operations
Management tools 
Customer must-haves
In creating “Carrier-Grade SIP Trunking,” the Eastern Management Group analysts examined our company’s decade of SIP trunking consulting and reports, also information from many SIP trunking providers. 
The 30-page report “Carrier-Grade SIP Trunking” is $400 (by credit card).
The 6-page brochure including a table of contents is available …here

Purchase the report by name, or ask questions.....here.
        Or you can contact our CEO John Malone directly jmalone@easternmanagement.com (+1 212 738 9402 Ext. 2201)


SIP Customer Satisfaction Reports  

Every SIP provider must continuously deliver great customer satisfaction. It’s important because vendor-customer relationships must last for years.

SIP trunks, SIP phones, and session border controllers (SBC) are seen by most customers as commodities. There is growing competition. Street prices come down every year. Margins are under pressure. And so each vendor must know Am I best-in-class? Which of my competitors is best-in-class? What areas of my customers’ experience will benefit from improvement?
Eastern Management Group has customer data to answer most SIP best-in-class questions. We research this information to help SIP vendors pinpoint areas of the customer experience that need fine-tuning, in order to be the best.
We surveyed thousands of IT managers and had each of them describe their customer satisfaction with their SIP vendor. By measuring the vendors in 9 distinct areas, we pinpointed both strong and improvement-needed areas for each vendor. We examined customer satisfaction with vendor's management tools, reliability, value, overall satisfaction, and many other categories.

Eastern Management Group has developed customer satisfaction data on doxens of SIP vendors. Every Customer Satisfaction Report compares SIP vendors to the overall SIP industry, making it easy for vendors to focus on improvement areas and benchmarks.
Eastern Management Group customer satisfaction reports are available for SIP trunk, SIP phone, and session border controller (SBC) providers.

Purchase reports by name, or ask questions.....here.
        Or you can contact our CEO John Malone directly jmalone@easternmanagement.com (+1 212 738 9402 Ext. 2201)





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