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Customer Satisfaction Studies  


SIP Trunking, SBC, VoIP Phones

Vendor Customer Satisfaction Reports

TOP 10 Leaders
 


 ....here

 







Hosted PBX Market Study 


Our new report Worldwide Hosted PBX Market 2018-2024 is now available. The 7-Year hosted PBX market study was developed for hosted PBX providers and customers. Four years in the making, it’s close to 400 pages long, and contains 70 tables and charts. There are 9 major sections with:

  • Market size, shipments, and addressable market
  • Side-by-side competitive configuration prices 
  • Economic model for pull through services
  • Distribution channel mix
  • 200 pages of vendor evaluations
You can read all about the report and see the 14 page Table of Contents....here
 
 

 



2018-2024 SIP Market Research Report 



Our latest Global SIP research report is now available. The report called 2018-2024 SIP Global Market 7-Year Forecast and Analysis reflects the largest and most comprehensive SIP research project ever undertaken by Eastern Management Group. It is based on primary research SIP surveys of more than 40,000 IT managers.
 
Read about the new SIP report....here

 

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Unified Communications


The Eastern Management Group defines unified communications as the integration of various communications platforms for seamless user experience. Unified communications are part of more future-oriented architectures for businesses. For the customer, this can mean integrating platforms for voice, messaging, video, mobile, knowledge management, networking, or more. UC a key to the digital transformation of businesses.

Eastern Management Group surveys show too many SMB and enterprise customers depend on discrete, unintegrated communications platforms that should be part of every business’s UC strategy. Why should they? Because integrating the platforms unleashes greater output and performance.
 
The Eastern Management Group provides custom unified communications market research and analysis to service providers – tier 1, 2, 3 – and communications vendors. We are one of the largest UC custom market investigation firms in the world. We survey 3,000 IT managers annually on their use and plans for unified communications applications and platforms. Our UC database – Monitor℠ – is the gold standard for data. And most importantly, Eastern Management Group advises hundreds of service providers and communications technology vendors through UC custom research assignments.
 
Because Eastern Management Group’s proprietary UC databases are among the world’s largest, it is likely we already have the answers to many of your questions and needs. Let Eastern Management Group provide you with the custom unified communications market research your business requires. Contact our CEO John Malone jmalone@easternmanagement.com (+1 212 738 9402 Ext. 2201), or a member of our unified communications consulting team to discuss your requirements here.
 

 

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