| Distribution Best Practices
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It doesn't matter how well suited a manufacturer's product may be to the needs of an IT customer. It's the dealer's qualifications that govern every outcome. Total cost of ownership (TCO) can double or triple depending upon dealer training, depth of staff, certification and manufacturer support of the channel. Some manufacturer's programmatic support is great. Some is good. Some is nominal.
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| Open Source is 18 Percent of PBX Market
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And nobody saw this coming?
PBX manufacturers are recovering from a tepid 2008 while Open Source PBXs grew 40 percent. This dichotomy doesn't surprise many traditional PBX manufacturers due to a prevailing, though incorrect, perception that Open Source PBX is a niche product with few followers. Such thinking is about to come to a halt. In 2008, Open Source captured 18 percent of the PBX market eclipsing every traditional PBX manufacturer. This didn't happen overnight. In a new study by Eastern Management, which has been reporting traditional PBX shipments every quarter for 25 years concludes that traditional manufacturers are now competing for an increasing share of a decreasing market.
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| Publications
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Our Featured Publication
Open Source PBX: Market Size, Forecast and Analysis
- A landmark study showing Open Source PBXs are 18 percent of the PBX
market
- More new lines installed than Nortel, Cisco and Avaya
- The most comprehensive research project ever performed by The Eastern
Management Group
- Based on more than 7,000 surveys
- Built on our 30 year leadership tracking the PBX industry
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